Your order will be shipped within 1-3 business days after it is processed. Orders are not shipped or delivered on weekends or holidays. If there is a significant delay in processing your order due to a high volume of orders or other reasons, you will be contacted via email.

If you need to change your delivery address after placing an order, please contact us immediately at info@auzenamaree.com. We will do our best to accommodate your request, but please note that once an order has been shipped, we may not be able to change the delivery address. Therefore, it's crucial to reach out to us as soon as possible to ensure the address can be updated before shipping.

Once your order has been shipped, you will receive a Shipment Confirmation email containing your tracking number(s). This email will also provide instructions on how to track your order. Typically, the tracking number will be active within 24 hours after you receive the email. If you have any further questions or concerns regarding tracking your order, please feel free to contact us at info@auzenamaree.com.

Upon receiving your order, please carefully inspect the contents to ensure that you have received everything you ordered. Each item in your order should be listed on the packing slip or invoice included with your shipment. If you believe any items are missing or incorrect, please contact us at info@auzenamaree.com as soon as possible with your order number and details of the discrepancy. We will promptly investigate and resolve any issues to ensure you receive your complete order.